We currently ship within the listed countries at checkout and select international locations.

Processing Times

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.
• You’ll receive a confirmation email once your order is on its way!

Shipping Options & Rates — Domestic

• Standard Shipping (3–7 business days): $5.99 or Free for orders over $50.
• Express Shipping (1–3 business days): $15.99.

International Shipping

• Standard International Shipping: Rates calculated at checkout based on destination and weight.
• Delivery times vary by location (typically 7–21 business days).
• Customs, duties, and taxes are the responsibility of the recipient.

Tracking Your Order

• Once your order ships, we’ll email you a tracking link so you can follow its journey.
• It may take up to 24 hours for tracking information to update after your order ships.

Delays

While we do our best to meet our estimated delivery times, delays can sometimes happen due to weather, carrier issues, or customs processing. We appreciate your patience and are always here to help if you have any questions about your shipment.

Lost or Missing Packages

If your package shows as “Delivered” but you haven’t received it:

• Please check with your neighbors, building security, or leasing office first.
• Still missing? Contact us at [support@email.com] within 7 days, and we’ll assist you with next steps.

Changes to Shipping Address

Made a mistake?

• Please contact us immediately at [support@email.com].
• We can update your address only if the order hasn’t shipped yet.

Questions?

Our customer experience team is ready to help!

Email us at support@lummes.com — we’ll respond within 24–48 business hours.

Thank you for choosing Lummes ✨

We can’t wait for you to enjoy your skincare essentials!