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Giana George
gianageorge@gmail.com
(504) 454-9005
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420 E 54th St, San Diego, California - US
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FAQ
Frequently asked
questions
Orders
What is LUM Day?
Every Monday, Lummes runs an AI analysis of your face photo, updates your weekly plan, and tracks your progress.
What is a LUM Mes?
A 30‑day cycle designed to make progress tangible. Each week builds on the last.
Do I need new photos every week?
Yes — consistent lighting helps the AI compare changes in redness, texture, and tone.
Shipping
How does Lummes choose product recommendations?
Recommendations are tailored to your latest AI analysis and your stated goals.
Is my data private?
Yes. Your photos and analysis stay with you. We prioritize privacy and secure storage.
What if I skip a week?
No worries — resume on the next LUM Day. Your plan adapts to your latest photo.
Can I use Lummes with sensitive skin?
Yes. We guide toward barrier-safe routines and gentle actives, personalized to your analysis.
Returns
Do I have to follow all four steps (CTSM)?
Keep it simple. Lummes prioritizes steps based on your skin that week.
How do I track progress without obsessing?
Use consistent weekly photos and focus on trends over single days.
Does Lummes replace a dermatologist?
No — Lummes guides routines and products. For medical concerns, consult a dermatologist.
A relationship between you and your skin, between nature and science, between beauty and responsibility.
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